Contact

Estonia

SK ID Solutions AS
Pärnu mnt 141, 11314 Tallinn, Estonia (Delta Plaza, 5th floor)
+372 610 1880
info@skidsolutions.eu

Registry code: 10747013
VAT no: EE100687640

Latvia

SK ID Solutions AS filiāle Latvijā
Gustava Zem-gala gatve 74, Riga, LV–1039, Latvia (Teikums Teodors (entrance A))
+371 2612 7964
info@skidsolutions.eu

Registration code: 40203201750
VAT no: LV40203201750

See location on the map

Lithuania

SK ID Solutions AS Lietuvos filialas
Konstitucijos pr. 21A, Vilnius, LT-08130 Lithuania
+370 5 245 6897
info@skidsolutions.eu

Registration code: 304977982
VAT no: LT100012301510

See location on the map

For Business Customers:

Sales team:
sales@skidsolutions.eu
+372 610 1885
+372 610 1883 (Organisation Certificates)
Technical support:
support@skidsolutions.eu
+372 610 1888

For End-users:

Smart-ID customer support:
In Estonia: help.ee@smart-id.com, +372 715 1606
In Latvia: help.lv@smart-id.com, +371 6766 5001
In Lithuania: help.lt@smart-id.com, +370 67041807
Suspension of Estonian ID-card certificates:
+372 677 3377
Estonian ID-helpline: +372 666 8888

Customer Service Points

Smart-ID customer service points are bank branches of:

Swedbank, SEB and Luminor in Estonia
Swedbank, SEB and Luminor in Latvia
Swedbank, SEB and Luminor in Lithuania

In Smart-ID customer service points you can apply for or revoke a Smart-ID account. To revoke your Smart-ID please call to Smart-ID customer support.

Mobile-ID customer service points are operator’s stores:

Telia, Elisa, Tele2 in Estonia
Telia: private customers and business customers, Bitė, Tele2 in Lithuania

In Mobile-ID customer service points you can apply for or revoke a Mobile-ID.

ID-card customer service points are listed here. To suspend your ID-card certificates please call to ID-card suspension helpline.

Cyber Incident Reporting

Cyber incidents concerning SK ID Solutions AS products and services can be reported by sending email to incident@skidsolutions.eu

For transmitting sensitive data, email can be encrypted using PGP public key: CAB 49EB 38C2 EBAF 62AC 73B2 20B1 D92E 4E73 4E18D

Additional information about SK ID Solutions AS incident handling can be found in the SK-SIRT RFC2350 document.